Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be fully satisfied with your purchase. If you are not happy with a digital product purchased from TVNexly Store, you may request a full refund within 14 days of your purchase date.

2. Eligibility

To be eligible for a refund:

• Your refund request must be made within 14 days of the original purchase date
• You must provide your order number or the email address used at checkout
• The request must be submitted via our Contact page or by emailing support@tvnexly.com

3. How to Request a Refund

Simply email us at support@tvnexly.com with the subject line "Refund Request," your order number, and a brief reason for the request (this helps us improve our products). We aim to respond to all refund requests within 24-48 hours.

4. Processing Refunds

Once approved, refunds are processed back to your original payment method within 5-10 business days, depending on your bank or payment provider's processing times.

5. Non-Refundable Situations

Refunds may not be granted in the following cases:

• The refund request is made more than 14 days after purchase
• The product files have been extensively used, modified and shared in a way that violates our license
• The request is for a custom or bespoke product created specifically for you

6. Bundle Purchases

Refunds for bundle purchases (such as the Ultimate TV Content Planner Bundle) are issued for the full bundle amount only — partial refunds for individual items within a bundle are not available.

7. Technical Issues

If you experience a technical issue with a download (e.g., a corrupted file or broken link), please contact us first so we can resolve the issue — most problems can be fixed quickly without needing a refund.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

For any refund-related questions, please contact us at support@tvnexly.com.